Refund policy
We want you to be satisfied with your purchase.
Return Eligibility
Customers may request a return within 14 days of delivery.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Have all original tags and packaging attached
- Show no signs of wear, perfume, makeup, stains, damage, or alteration
Return Request
Before returning any item, please contact:
Please include:
- Your order number
- Your full name
- The item(s) you wish to return
- The reason for return
- Photos of the item if the product is defective, damaged, or incorrect
Returns sent without prior authorization may not be accepted.
Customer-Preference Returns
If the return is due to reasons such as:
- Incorrect size selected
- Change of mind
- Item no longer wanted
- Personal preference
- Color or fit expectations
the customer is responsible for return shipping costs.
Original shipping charges, if any, are non-refundable.
Incorrect, Damaged or Defective Items
If you receive an incorrect, damaged, or defective product, contact us as soon as possible and provide clear photos or videos showing the issue.
After verification, we may offer an appropriate solution, including replacement, partial refund, full refund, or other resolution depending on the circumstances.
Refund Processing
Once your returned item is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear after it has been processed. Actual posting times depend on your bank or payment provider.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:
- Final sale items
- Gift cards
- Personalized or customized products
- Items that have been worn, washed, altered, damaged, or used
- Certain hygiene-sensitive products